This post originally appeared on The Family Business Voice.
– Mark applied a performance-based earning matrix to Humtown’s operations with a revolutionary digitised system – one that shows the earning rates of individual team members as they cycle their machines.
– The system shed new light on productivity from a managerial perspective. Mark saw that employees perform better in six-hour shifts, and Humtown modified their scheduling to reflect this insight.
– The key to efficiency is empowering people with technology, not using it to keep tabs on them.