How does Craftsmanship Apply to Customer Service?
On this episode of The Family Business Voice Mark Wagner talks to Ramia about how family businesses can use customer service to compete with retail giants.
On this episode of The Family Business Voice Mark Wagner talks to Ramia about how family businesses can use customer service to compete with retail giants.
On this episode of The Family Business Voice Mark Wagner talks to Ramia about how family businesses can use customer service to compete with retail giants.

We sat down with Catherine Grum the head of KPMG’s Family Office Services based in the UK. Catherine assists enterprising families establish and run their family offices. Catherine acts as a sounding board and trusted adviser to family memb…
Management guru Jim Collins claims that “the single biggest constraint on the success of my organization is the ability to get and to hang on to enough of the right people.” In the book Leading Organizations, McKinsey senior partners Scott Keller and Mary Meaney highlight the significant benefits of attracting and retaining the right talent, their […]
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On this episode of the Family Business Voice, Chengwei Liu talks to Ramia about why family business leaders should embrace plurality and get over nepotism.

John Clifford is the Founder and Managing Director of London-based Conrad Family Office. Conrad Family Office is an independent multi-family office based in London providing HNW and UHNW clientele with a range of personal and confidential s…
If philanthropy is an investment driven purely by the Love(philos) for Humankind(anthropos), it is not surprising that many commercially driven businesses consider it to be no more than a noble pursuit for the super-rich. However, for family businesses in particular, it may be prudent to employ a more holistic and open-minded perspective on the potential […]
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On this episode of The Family Business Voice, Julia Latif talks to Ramia about how she and her sister’s spice mix business has changed their lives.

As we enter the final month of Q2 2019, please find a comprehensive summary of our data activity for the month of May.
Often banks are the institutions that operate closest to family offices. For this reason, family offices also look to banks more frequently for guidance to ensure their family office structure is equipped to facilitate the growth and sustainability of the family enterprises that they serve. For family enterprises to thrive in the fast-evolving modern world […]
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